View our frequently asked questions for more information about our self- storage services

What are the payment terms?
Payment is ALWAYS due by the FIRST (1st) of each month. There may be a grace period to accommodate for weekends and Holidays. See your lease agreement for more details.

 

Can I pay my bill online?
You can pay your bill online by clicking here.

 

What credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

 

What is the difference between and indoor and outdoor unit?
Differences in units vary by location. Most of our indoor units are accessible only during office hours but are climate controlled. Some of our outdoor units are also climate controlled, and the majority of our outdoor units are accessible at all times.

 

How do I vacate my unit?
If you no longer need your storage unit, please tell your depot manager within ten days of vacating. One you have cleaned out your unit you must go to the front office to check out. Do not leave your lock on the unit, which will prevent a depot manager from accessing it and will result in additional rent charges.

 

What does climate controlled mean?
Climate controlled means that the temperature of the storage unit will stay between 55 and 85 degrees. This helps control humidity and heat, which will keep furniture and temperature sensitive items safe while you store them in your unit. Our average temperature for climate controlled units is 78 degrees.

 

How do I access my storage unit after hours?
If you have an outside unit, you may use your gate PIN # and drive through to access your storage unit.

 

What are the office hours?
Office hours are 9:00 AM to 6:00 PM, Monday through Saturday except for the Ormond location which is open on Sunday from 10:00 AM to 4:00 PM. The Masonova location which has All Aboard Records is open Monday through Friday 8:00 AM to 5:00 PM and Saturday from 10:00 AM to 4:00 PM.

 
What type of security do you have?
We have recorded color digital cameras and many locations have gated entry that is restricted to only our tenants.


What is storage insurance and why would I need it?
All Aboard Storage uses a third party insurance company for tenants who wish to insure their items while keeping them in storage. Although insurance is not required it is recommended and will cover your items in the event of a fire, storm, flood, break in, or other natural disasters. See your depot manager for more details about our third party insurance provider. 

Can I bring my own lock?
Yes. A padlock is not included in your rent but locks are available for purchase at your depot. You may take your lock with you to use again after you are done storing.

 

What type of parking spaces do you offer?
Each depot location offers different types of parking. Contact your depot manager for more information about sizes and availability. We offer RV, boat, trailer, jet ski, car, and covered parking spaces are available at many of our locations.

 

What if I need boxes and other packing products?
Every depot has boxes, tape, and other packing materials available for sale. 'Click here' to see what we offer.

 

How do I reserve my free moving truck to use?
When you reserve your storage unit ask about our free move in truck, which is open to all new tenants who make a storage unit reservation with a credit card deposit. The moving truck is free but tenants are responsible for the gas that they use when moving. To use the truck you must be at least 25 years of age, have a valid drivers license and vehicle insurance.